This policy outlines the conditions for returning products purchased from KNXbazzar.com. Our policies are designed to be clear, conspicuous, and accessible to all users without requiring a login or personal information. 1. Returns Due to Technical Issues or Warranty Claims (Defective Products)
This section covers products that are functionally defective, damaged, or require warranty evaluation.
Requirement
Policy Details
Notification Period
The user must formally inform KNXbazzar of the technical problem or defect within 3 days of receiving the product.
Return Method
Products should be returned to our office for inspection and warranty assessment.
Shipping Costs
All shipping costs associated with sending the product back to our office must be covered by the user (pre-paid shipping).
Refund/Resolution
If the technical problem is confirmed under warranty, we will proceed with repair, replacement, or refund based on the manufacturer’s guarantee policy.
Model Exchange
Product model changes or substitutions are not permitted unless explicitly agreed upon beforehand by KNXbazzar.
Guarantee Period
Products are covered by the manufacturer’s guarantee, as stated on the product page (up to 5 years, depending on the item).
2. Returns Due to Buyer’s Remorse (No Reason/General Case)
This section covers returns for non-defective products where the customer simply decides they no longer want the item.
Requirement
Policy Details
Acceptance
Returns for any reason are accepted provided the product is unused, in original packaging, and resellable.
Return Window
A request for return must be made within 7 days of receiving the product.
Shipping Costs
The user must cover all shipping costs for returning the non-defective product to our office (pre-paid shipping).
Restocking Fee
A 25% restocking and processing fee of the product’s price will be deducted from the refund amount.
Refund Method
The remaining amount (75% of the product price minus original shipping costs) will be refunded to the user’s account.
Refund Time Frame
Refunds will be processed and credited to the user’s account after 30 days from the date the return is successfully received and inspected by our office.
